Multi-Channel Requests
Collect requests from web, mobile, email, WhatsApp, and Telegram in one operational stream.
Platform update
Prepared around the same workflow the product already serves
The launch experience is being refined around core council operations: request intake, departmental routing, progress visibility, and measurable service delivery performance.
24/7
Citizen issue intake
1
Operational hub
Live
Response visibility
Secure
Hosted delivery
Core capabilities for modern municipalities
These launch areas reflect the same product priorities already present across the application.
Location Intelligence
See issue distribution geographically to support ward-level planning and field response.
Department Collaboration
Coordinate routing, ownership, and categorization across municipal departments.
Real-Time Analytics
Track service demand, workload, and operational performance through dashboards and reports.
Automated Notifications
Keep stakeholders updated consistently as requests move through their lifecycle.
SLA Management
Monitor response and resolution targets for more accountable service delivery.
Built for every stakeholder
The launch stays aligned with how residents, staff, and council leadership already use the platform.
Residents
Residents get a simpler way to raise issues, follow progress, and receive updates without manual follow-up.
- Report issues quickly from supported channels
- Track request status and progress
- Receive automatic updates
Municipal Staff
Staff can assign work, manage backlogs, and monitor service delivery with clearer operational visibility.
- Route and assign requests across teams
- Manage workload and field activity
- Track response and resolution performance
Council Leadership
Leadership gets ward-level trends and service performance data that supports planning and oversight.
- Review service trends and ward performance
- See constituent concerns with context
- Use dashboards for oversight and meetings